Question 1

How long does delivery take?

Accepted Answer

Orders typically ship within 1–2 business days. Standard delivery within Canada takes 3–6 business
days. You’ll receive tracking details as soon as your order is dispatched.

Question 2

Do you offer international shipping?

Accepted Answer

Not at the moment. We're currently focused on serving our Canadian customers but are working
on expanding internationally very soon. Stay tuned!

Question 3

Do you sell online or in stores?

Accepted Answer

Both! You can shop directly from our website, or visit one of our select retail partners across
Canada. A store locator will be available soon on our site for your convenience.

Question 4

Do you offer custom or bulk orders?

Accepted Answer

Definitely. Whether you're planning a corporate giveaway or looking to brand your own scent for
events or fleets, we’d love to help. Reach out to us at orders@xoticmist.com for custom solutions.

Grance

A Perfect Perfume
For Every Mood

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Question 5

Where do I enter a discount code?

Accepted Answer

At checkout. Type the code into the Discount code field in your order summary and select Apply. The saving shows in your total before you pay, so enter it before the payment step.

Question 6

Will I get an order confirmation?

Accepted Answer

Yes. We email a confirmation as soon as your order is placed, and a second email with tracking details when it ships.

Question 7

How do I track my order?

Accepted Answer

Open Track an Order and enter your order number with the email you used at checkout. If you ordered with an account, your orders are listed there too.

Question 8

What is your returns and warranty policy?

Accepted Answer

Our returns and warranty policy is being finalised and will be published on the Shipping & Returns page. Until then, write to us about any order and we will help you directly.

Question 9

Can I choose the color or design of the diffuser?

Accepted Answer

Absolutely. We offer multiple bottle colors and styles. Just choose your preferred design during
checkout to personalize your experience.

Question 10

What makes Xotic Mist different from regular car air fresheners?

Accepted Answer

We use ultrasonic mist technology to deliver oil-based, luxurious fragrances evenly and
consistently. It’s a cleaner, longer-lasting, and more elegant solution compared to traditional sprays
or cardboard air fresheners.

Question 11

What should I do if the diffuser spills?

Accepted Answer

Wipe the area clean immediately. Avoid contact with eyes or skin, and keep out of reach of
children and pets. If swallowed or exposed, consult a healthcare professional.to be ingested or come in contact with skin or eyes.

Question 12

Do your diffusers use heat?

Accepted Answer

No. Our ultrasonic diffusers disperse a fine, even mist without heat. Other designs work by natural diffusion, through a handcrafted wooden disc or rattan reeds.

Question 13

Do you make diffusers for the home?

Accepted Answer

Yes. Alongside our car diffusers you will find a home diffuser with rattan reeds and a humidifier-diffuser.

Question 14

How long do your fragrances last?

Accepted Answer

Each Xotic Mist diffuser typically lasts around 4 to 6 weeks, depending on your vehicle’s
environment and how frequently you use your air conditioning or heating.Canada. A store locator will be available soon on our site for your convenience.

Question 15

Can I refill the diffuser?

Accepted Answer

Yes! We offer eco-friendly refills for most of our fragrance lines. Refilling your diffuser helps
reduce waste and lets you enjoy your favorite scent for longer.environment and how frequently you use your air conditioning or heating.Canada. A store locator will be available soon on our site for your convenience.

Question 16

Are the fragrances safe to use?

Accepted Answer

Yes. All of our oils are IFRA-certified and safe when used as directed. However, they are not meant
to be ingested or come in contact with skin or eyes.

Question 17

Which scents do you offer?

Accepted Answer

Seven signature scents: Sands of Time, Celestial Scales, Empire Ascend, Nature’s Whisper, Eastern Enclave, Thames Whisper and Rugged Spirit. All are oil-based.

Question 18

What sizes do refills come in?

Accepted Answer

Refill bottles come in 10 ml, 15 ml, 50 ml, 100 ml and 500 ml.

Question 19

How do I choose a scent?

Accepted Answer

Take the Scent Quiz. Answer a few questions about your space and mood and we suggest scents to match.

Question 20

Do you offer a subscription?

Accepted Answer

Not yet. Subscriptions are coming soon. Nothing is billed or renewed automatically today: every order is a one-time purchase.

Question 21

How will I know when subscriptions open?

Accepted Answer

Join our newsletter and we will email you when they launch.

Question 22

How do I create an account?

Accepted Answer

Choose Create account, then enter your name, email and a password of at least 10 characters. We send an email to verify your address.

Question 23

I forgot my password. How do I reset it?

Accepted Answer

Enter your email on the reset page and we send a link to choose a new password.

Question 24

Where can I see my orders?

Accepted Answer

Sign in and open your orders to see each one with its status.

Question 25

Can I track an order without signing in?

Accepted Answer

Yes. Open Track an Order and enter your order number with the email you used at checkout.

Question 26

Is my wishlist saved?

Accepted Answer

Without an account it is kept on this device. Sign in and it is saved to your account, so it follows you everywhere.

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